Red Moon Glassworks is a custom-etching shop located in Niagara Falls, Ontario. We specialize in designs based on science fiction, fantasy, comics, gaming, and anime. Each piece is hand-cut and sand-etched and our attention to detail is high. Our glassware is dishwasher-safe.
What are your shipping rates?
We ship via Canada Post, and they ship by weight. Depending on the glass type and how many are purchased, the shipping varies. Typically, shipping one tumbler or highball runs $10-13. A stein, clocking in at 1.5kg, is about $20-23.
What is the shipping/handling time?
The handling time for pieces is approximately 3-5 business days, and shipping is approximately 5-8 business days according to Canada Post. During peak season (mid-November to end of December), shipping is frequently delayed by Canada Post, and can take up to five or more days longer than estimated. It is suggested to order earlier to ensure on time delivery.
Do you offer bulk rates?
Yes! Please contact us if you are looking for a set above 10.
Do you do custom orders?
Absolutely! We love custom orders, and frequently fill them. We’ve done work for conventions wanting their logo on merch for their guests. We’ve done lots of wedding gifts, including glasses for the head table. Any amount of volume is acceptable for a custom order, from one glass up to 200 or more.
What’s up with US Customs at the border?
No clue, honestly. Customs does what it wants, and can delay a package for as long as they wish. Usually it goes through immediately, sometimes within a few days. There are those rare times when they are simply stuck at the border with no indication as to why they are there. We strongly suggest getting tracking on packages, so that you can see where your package is going.